Privacy Policy

Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

• Personal Information: Name, email address, phone number, and payment information when you create an account or make a purchase.
• Usage Data: Information about how you interact with our platform, including pages visited, time spent, and features used.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Transaction Data: Details about products you purchase or sell, including order history and payment information.
• Communication Data: Messages you send through our platform, including support inquiries and chat messages.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To create and manage your account, process transactions, and provide customer support.
• Personalization: To tailor content, product recommendations, and advertisements to your interests.
• Communication: To send you important updates, newsletters, and promotional materials (you can opt out at any time).
• Analytics: To understand how users interact with our platform and improve our services.
• Security: To detect and prevent fraud, abuse, and other malicious activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Information Sharing

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We share information with trusted partners who help us operate our platform (payment processors, hosting services, email delivery).
• Business Transfers: If SellCut is acquired or merges with another company, your information may be transferred as part of the transaction.
• Legal Requirements: We may disclose information if required by law or to protect the rights, property, or safety of SellCut, our users, or others.
• With Your Consent: We may share information with third parties when you explicitly give us permission to do so.

Data Security

We take data security seriously and implement industry-standard measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS technology.
• Access Controls: Only authorized personnel have access to your personal information, and they are bound by confidentiality agreements.
• Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Secure Storage: Your data is stored on secure servers with multiple layers of protection.
• Payment Security: Payment information is processed through PCI-compliant payment gateways and is not stored on our servers.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct inaccurate information in your account settings.
• Deletion: You can request that we delete your account and personal information (subject to legal obligations).
• Portability: You can request a copy of your data in a commonly used format.
• Opt-Out: You can opt out of marketing communications at any time.
• Restriction: You can request that we restrict the processing of your data in certain circumstances.

To exercise any of these rights, please contact us at support@sellcut.live.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Necessary for the platform to function properly (login sessions, shopping cart).
• Analytics Cookies: Help us understand how users interact with our platform.
• Preference Cookies: Remember your preferences and settings.
• Marketing Cookies: Used to deliver relevant advertisements to you.

You can control cookie preferences in your browser settings. However, disabling certain cookies may affect your experience on our platform.

Third-Party Services

Our platform integrates with third-party services to provide additional functionality:

• Payment Processors: Stripe, PayPal, and other payment gateways handle your payment information securely.
• Analytics Providers: We use services like Google Analytics to understand user behavior.
• Email Services: We use email delivery services to send notifications and marketing communications.
• Social Media: If you connect your social media accounts, we may receive information from those platforms.

These third-party services have their own privacy policies, and we encourage you to review them.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained for the duration of your account and for a reasonable period after account closure.
• Transaction Data: Retained for tax and accounting purposes as required by law.
• Communication Data: Retained for customer service and support purposes.
• Analytics Data: Retained in anonymized form for longer periods to improve our services.

You can request deletion of your data at any time, subject to legal and regulatory requirements.

Children's Privacy

SellCut is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to remove the information.

By using our platform, you confirm that you are at least 18 years old or have the legal capacity to enter into a binding agreement.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our platform.
• Sending an email notification to your registered email address.
• Displaying a notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Email: support@sellcut.live
• Phone: +234 0915 750 6115
• Address: 129 Aba Owerri Road, Aba, Abia State, Nigeria